Role Overview
At Rhenus Group, we're seeking a dynamic Customer Solutions Apprentice to become a critical first point of contact for customer interactions. This role offers an exciting opportunity to kick-start your career in logistics and customer service, with comprehensive apprenticeship support.
Key Responsibilities
- Respond promptly to customer enquiries across multiple communication channels
- Manage and resolve customer complaints effectively
- Oversee daily customer account activities
- Process orders and coordinate goods logistics
- Generate accurate freight rates and manage additional charges
- Provide comprehensive product and service information
- Advise clients on customs processes and requirements
- Coordinate with internal departments and manage customer portals
- Complete key performance indicator (KPI) reports
Our Work Culture
Rhenus values practical solutions, quick decision-making, and empowers employees to take ownership. We foster an entrepreneurial spirit that encourages continuous growth and excellence.
