Role Overview
We are seeking a professional, customer-focused Customer Service Representative to join our dynamic contact centre team in Fareham. This part-time position requires an individual with exceptional communication skills and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Handle inbound customer calls with professionalism and efficiency
- Process and manage customer orders accurately
- Communicate across multiple channels including telephone and email
- Resolve customer issues with a solutions-driven approach
- Maintain precise records of customer interactions
- Contribute to overall contact centre team effectiveness
Requirements
- Excellent verbal and written communication skills
- Professional telephone manner
- Ability to remain calm under pressure
- Strong organizational skills
- Problem-solving capabilities
- Contact centre or customer service experience preferred
